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FAQ

General Questions

Registration

Conference

Travel & Hotel Reservations

Where and when is the next SD Best Practices Conference & Expo?
SD Best Practices 2007 will be held September 18–21 at the Hynes Convention Center in Boston, Massachusetts.

How do I get a SD Best Practices 2007 catalog?
Join our mailing list and you'll receive a copy of the SD Best Practices 2007 catalog in the mail and event updates via email.

What hours will the SD Best Practices 2007 Expo floor be open?
Wednesday, September 19, 4:00 PM – 7:00 PM
Thursday, September 20, 11:30 AM – 6:00 PM

Will there be a volunteer program at SD Best Practices 2007?
Yes, volunteering will allow you to attend conference sessions in exchange for your work. For each day you volunteer you will be allowed to attend a day of the conference at no cost. More details are available here.

How do I update my mailing address or get my name removed from your mailing list?
If you need to update your mailing address or if you’d like to be removed from our mailing list, please fax the address label from your SD Best Practices 2007 catalog with instructions to (415) 947-6070 or mail to the address below:

Jenny Searles
SD Best Practices List Correction
CMP Technology
600 Harrison Street, 6th Floor
San Francisco, CA 94107

How can I register to attend SD Best Practices 2007?
Online registration is available until 4:00 PM, PST on September 13, 2007. You can also fill out a registration form and fax it back to us at (415) 947-6020. A PDF of the Registration Form is available online and also on page 45 of the SD Best Practices catalog.

When do I receive my badge?
In late August, badges will be mailed to all conference registrants who registered by August 20, 2007. Expo badges will be mailed to registrants from the following states: MA, CT, NH, RI and VT, provided that they register on or prior to August 20, 2007. Badges for those who register after 8/20/2007 and for Expo attendees whose state is not listed above, will need to collect their badge on-site at the SD Best Practices 2007 Registration counter.

I registered for SD Best Practices 2007 on-line. How do I get a receipt and confirmation?
If you registered and paid on-line, the final page of the registration process is your receipt and confirmation. Please make certain to make a copy of your receipt for expense purposes as well as any follow-up with the SD Best Practices Registration Department. If you printed an order form and submitted it with your check payment, we will mail you a confirmation and receipt, once your registration is received and processed. Online registration without payment does NOT secure the early registration discount. Registrations completed (paid) and checks received ON or AFTER the early bird discount deadline (August 17, 2007) must be paid at the regular non-discounted pass price.

I registered and now need to make changes to my registration, how can I do this?
Upgrades: Upgrade pass requests must be submitted in writing and faxed to (415) 947-6020 along with payment information for the difference in value. Upgraded passes will be charged the difference in registration fees at the time that the request is submitted - no retroactive reduced registration fee is permitted.

Downgrades: Written requests for a downgraded conference pass (Expo Only passes are not valid to downgrade to) must be received no later than August 17, 2007 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Requests received after August 17, 2007 cannot be accommodated.

Substitutions: If you are unable to participate in the event, we recommend sending an associate in your place. Substitutions are allowed only with the written permission of the original registrant. Please mail your substitution request to the address below or fax it to (415) 947-6020.

Cancellations: If you need to cancel, you may do so for a full refund, less a $150.00 service charge, until August 17, 2007. Registrants who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable will be charged for the full registration fee. Cancellation requests received after August 17, 2007 cannot be processed. If you are unable to participate in the event, we recommend sending an associate in your place. Please fax your cancellation request to (415) 947-6020, or mail your request to:

CMP Events Registration Department
SD Best Practices 2007
600 Harrison Street, 6th Floor
San Francisco, CA 94107

Do you offer any student discounts?
We offer full-time students a 50% discount off of full priced conference registration fees. To register as a student, either call our Registration Department at (415) 947-6130 or register on site with a valid student ID and Photo ID.

How can I find out if my team qualifies for a group discount?
If four or more people from the same company register at the same time, at the regular non-discounted price, the fourth person attends for free. Larger discounts may apply to teams of 5 or more. Please call a SD Best Practices Registration Specialist at (415) 947-6130 to take advantage of these generous group discounts. The discount applies to packages of equal or lesser value. Online registration is not available for team registrations. All registrations must be submitted together to qualify. Early Bird prices do not apply.

What hours will on-site registration be open?

Tuesday, September 18
7:30 AM – 2:00 PM

Wednesday, September 19
7:30 AM – 7:00 PM

Thursday, September 20
7:45 AM – 6:00 PM

Friday, September 21
7:45AM – 1:00 PM

Whom do I contact if I have more questions about SD Best Practices registration?
Please contact the SD Best Practices Registration Team at (415) 947-6130. Our Customer Service Representative will be happy to assist you Monday - Friday from 9:00 AM to 4:00 PM Pacific Standard Time.

Where do I get the notes for each conference session?
All conference registrants will receive a class proceedings CD-ROM on-site. Tutorial notes will be passed out during the tutorial sessions. Class proceedings will also be available in the Online Library. Conference registrants will receive an email with the Online Library username and password a few weeks prior to the event.

How do I reserve a hotel room for SD Best Practices and where can I find information about the special travel and hotel rates offered to all attendees?
This information is available on our Travel & Hotel page.

If you have a question and can't find the answer on the site, please let us know. Send questions to sdconf@cmp.com.